Privacy Policy

1. Overview and Commitment

At Dongs Solution (accessible via dongssolution.cn), protecting the privacy and commercial confidentiality of our clients, machine tool buyers, and engineering partners is a foundational priority. This Privacy Policy details how we collect, store, utilize, and safeguard information received through our RFQ forms, direct correspondence, and website interactions.

2. Information We Collect

We only collect information directly provided by you during legitimate business inquiries, including:

• Contact Details: Your name, company name, corporate email address, and WhatsApp/phone number.
• Technical Inquiry Data: CNC machine specifications, required machine models (e.g. VMC850, TCK50), controller preferences, and tooling package requirements.
• Engineering Drawings & Part Specs: CAD drawings (STEP, IGES, DXF, PDF) and workpiece tolerances submitted for cycle time simulation and quotation purposes.

3. Workpiece Drawing Confidentiality & NDA Standards

We treat all customer workpiece drawings, part geometries, and manufacturing specifications with the highest commercial confidentiality. Your technical files are reviewed strictly by our senior application engineering team and are never shared with third parties, publicly disclosed, or used for any purpose outside your quotation and manufacturing order.

4. How We Use Your Information

The information you submit is used exclusively to:

• Prepare accurate factory-direct technical quotations and FOB/CIF shipping calculations.
• Conduct engineering feasibility assessments and spindle/tooling recommendations.
• Communicate order status, production progress photos, and factory acceptance test (FAT) documentation.
• Provide post-installation warranty support and spare parts dispatch.

We do not sell, rent, lease, or monetize your contact information or drawings to any advertising networks or third parties.

5. Data Security

Our web infrastructure is protected by Cloudflare SSL encryption and strict HTTP security headers (including Content Security Policy and Strict-Transport-Security). Form submissions are encrypted in transit and transmitted securely to our direct engineering desk at xiuc32860@gmail.com.

6. Your Rights & Contact Information

You have the right to request a copy of the data we hold regarding your inquiries, request corrections, or ask for the deletion of your contact records and CAD files at any time. For any privacy inquiries, please contact: